Privacy Policy

Harris Aerial, LLC  ·  Effective date: August 8, 2026  ·  Last updated: August 8, 2026

This Privacy Policy explains how Harris Aerial, LLC (“Harris Aerial,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit harrisaerial.com, contact us, request a quote or demonstration, purchase from our online store, or otherwise interact with us.

Harris Aerial designs and manufactures heavy-lift unmanned aerial systems in Casselberry, Florida. Most of the people who contact us do so in a professional or governmental capacity — as engineers, procurement officers, program managers, and operators. This policy is written with that audience in mind, and it describes what we actually do rather than every hypothetical practice.

1. Information we collect

We collect the following categories of personal information:

We do not intentionally collect sensitive personal information such as government identification numbers, financial account numbers, precise geolocation, biometric data, health information, or information about racial or ethnic origin, religious beliefs, or sexual orientation. Please do not send us this information.

2. How we collect it

Directly from you — when you complete a contact, quote, or demonstration request form; place an order; create an account; subscribe to updates; open a support request; or communicate with us by email or telephone.

Automatically — when you visit the site, through cookies, log files, and the analytics and session-recording services described in Sections 4 and 5.

From third parties — we may receive information from our payment processor confirming a transaction, from shipping carriers regarding delivery, and from business contact sources or referral partners where you have engaged with them.

3. Why we use it

• To respond to your inquiry — routing quote requests, demonstration requests, and technical questions to the right people, and following up with you.
• To fulfil orders — processing payment, arranging shipment, and providing order support.
• To provide product support — answering technical questions and maintaining service records.
• To operate and improve the website — diagnosing errors, understanding which content is useful, and improving navigation and performance.
• To communicate with you — sending transactional messages, and where you have opted in, product updates and announcements. You can unsubscribe from marketing messages at any time.
• To maintain security — detecting and preventing fraud, abuse, and unauthorised access.
• To meet legal and regulatory obligations — including record-keeping, tax, export-control screening and compliance, and responding to lawful requests.

4. Cookies and analytics

Cookies are small files placed on your device. We and our service providers use them for the following purposes:

We do not currently run advertising pixels or cross-site advertising trackers on this website, and we do not currently use your browsing activity to serve you targeted advertising elsewhere.

You can control cookies through your browser settings, including blocking or deleting them. Blocking strictly necessary cookies will prevent parts of the site — including checkout — from working. Where a cookie preference control is provided on the site, you can use it to change your choices at any time.

5. Session recording and heatmaps

These recordings are used only for usability and site-improvement purposes. Our providers are configured to suppress the contents of password fields and payment fields. However, information you type into other form fields may be captured. For that reason, please do not enter sensitive, controlled, or confidential information into website forms — see Section 10.

The providers currently used for this purpose are Lucky Orange and Plerdy. Each acts as a service provider processing this information on our behalf under its own privacy terms. If you prefer not to be recorded, you can use your browser’s tracking-protection settings or an ad/tracker blocker, or contact us using the details in Section 15 and we will honour a request to exclude you where technically feasible.

6. Who we share information with

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We disclose personal information only as described below.

Service providers

We use vendors who process information on our behalf, under contract, and only for the purposes we specify. These currently include providers in the following roles:

• Website hosting and content delivery — hosting infrastructure and a content-delivery and security network that processes IP addresses and request data to serve the site and block malicious traffic.
• Form handling and email delivery — processing form submissions and delivering transactional email.
• Customer relationship management and marketing — storing your contact and inquiry details so our team can respond and follow up.
• Ecommerce and payments — operating the online store and processing card payments. Card data is submitted directly to the payment processor; we receive confirmation and limited details such as the card brand and last four digits.
• Analytics, session replay, and heatmaps — as described in Sections 4 and 5.
• Customer support — our support centre is operated on a third-party help-desk platform that stores your support requests and correspondence.
• Shipping and logistics — carriers receive the name, address, and contact details needed to deliver an order.
• Embedded media and social content — video and social feeds served from third-party platforms.

Legal, safety, and compliance

We may disclose information where we believe in good faith that it is necessary to comply with applicable law, regulation, subpoena, or other legal process; to respond to a lawful request from a government or law-enforcement authority; to conduct export-control and denied-party screening as required by U.S. law; to enforce our agreements; or to protect the rights, property, or safety of Harris Aerial, our customers, or others.

Business transfers

If Harris Aerial is involved in a merger, acquisition, financing, reorganisation, or sale of assets, personal information may be transferred as part of that transaction. We will take reasonable steps to ensure it remains subject to protections consistent with this policy.

7. How long we keep it

We retain personal information for as long as needed for the purpose it was collected, and thereafter as required to meet legal, tax, accounting, warranty, and export-compliance obligations, or to establish or defend legal claims. In general:

• Inquiry and quote correspondence — retained while the opportunity is active and for a reasonable period afterwards for business-record purposes.
• Order and transaction records — retained for the period required by applicable tax, accounting, and export record-keeping rules.
• Support records — retained for the supported life of the product and a reasonable period afterwards.
• Analytics, attribution, and session-replay data — retained for a limited period in line with each provider’s retention settings, and then deleted or aggregated.
• Marketing contacts — retained until you unsubscribe or ask us to remove you.

8. How we protect it

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, and destruction. These include encryption of data in transit using TLS, access controls limiting who can reach customer records, a managed hosting environment with a web application firewall, and use of reputable processors for payment and support functions.

9. Your privacy rights

Depending on where you live, you may have some or all of the following rights. We extend the core of these rights to all visitors, regardless of location, as a matter of practice.

• Know and access — request confirmation of whether we process your personal information and obtain a copy of it.
• Correct — ask us to fix inaccurate personal information.
• Delete — ask us to delete personal information, subject to exceptions where we must retain it for legal, transactional, or compliance reasons.
• Portability — receive a copy in a portable, machine-readable format where technically feasible.
• Opt out of sale or targeted advertising — as stated in Section 6, we do not sell personal information or share it for cross-context behavioural advertising. If that ever changes, we will update this policy and provide a clear opt-out before doing so.
• Opt out of marketing — unsubscribe from marketing email at any time using the link in any message, or by contacting us.
• Non-discrimination — we will not deny service, charge a different price, or provide a different quality of service because you exercised a privacy right.
• Appeal — if we decline your request, you may appeal by replying to our response or contacting us using the details in Section 15. We will respond to the appeal within the time required by applicable law.

Making a request

Send your request to info@harrisaerial.com or use the postal address in Section 15. We will verify your identity before acting — typically by confirming control of the email address associated with the information, and for higher-risk requests by asking for additional confirmation. We will respond within the timeframe required by applicable law. An authorised agent may submit a request on your behalf with proof of authorisation.

Browser opt-out signals

Where required by applicable law, we honour recognised universal opt-out mechanisms, including Global Privacy Control (GPC), as a valid opt-out request for the browser transmitting the signal.

California

California residents have the rights described above under the California Consumer Privacy Act as amended. The categories of personal information we collect, the purposes for which we use them, and the categories of recipients are set out in Sections 1, 3, and 6. We do not sell personal information and do not share it for cross-context behavioural advertising, and we have not done so in the preceding twelve months. We do not knowingly collect or sell the personal information of consumers under 16.

10. Export control and sensitive information

Harris Aerial manufactures unmanned aerial systems that may be subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and, depending on configuration and end use, the International Traffic in Arms Regulations (ITAR).

Our website forms and general email are not approved channels for controlled information. Please do not transmit to us through this website, or by unencrypted email:

• ITAR-controlled technical data or defense articles;
• export-controlled technical information under the EAR;
• classified information of any kind;
• controlled unclassified information (CUI); or
• any information restricted by a non-disclosure agreement, program security requirement, or contract.

The compliance fields on our contact form exist so you can indicate which framework applies to your requirement — for example by selecting an applicable designation — not so you can transmit controlled content. Describe your need in general terms and we will establish an appropriate, secured channel before any controlled information is exchanged.

If controlled information is submitted to us inadvertently, we will handle it in accordance with applicable law and our internal procedures, and we may be required to restrict access, report, or delete it.

11. International visitors

Harris Aerial is located in the United States, and the information we collect is processed and stored in the United States. If you access the site or contact us from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Where the EU or UK General Data Protection Regulation applies to our processing, we rely on the following legal bases: performance of a contract (fulfilling orders and providing support); legitimate interests (responding to business inquiries, securing and improving the site, and understanding how it is used, balanced against your rights); consent (marketing communications and non-essential cookies, which you may withdraw at any time); and legal obligation (tax, accounting, and export-compliance requirements). Where personal data is transferred out of the EEA or UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum. You have the right to lodge a complaint with your local supervisory authority.

12. Children

This website and our products are directed to businesses, government agencies, and professional operators. They are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Third-party sites and services

Our website links to and embeds content from third-party services, and our support centre is hosted on a third-party platform. Those services have their own privacy policies and terms, and this policy does not govern their practices. We encourage you to review the privacy policy of any third-party service before providing information to it.

14. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top. If we make a material change to how we use personal information, we will provide a more prominent notice — for example a notice on the site or an email to affected contacts. Your continued use of the site after an update takes effect constitutes acknowledgement of the revised policy.

15. How to contact us

If you have a question about this policy, want to exercise a privacy right, or wish to appeal a decision, contact us: